Service Coordinator by Twin Disc

Papendrecht

Fulltime

hbo

As a Service Coordinator, you are an administrative and technical expert with a flexible mindset and a solution-oriented approach. You are responsible for coordinating all services and technical field activities to ensure that customers are served efficiently all over the world. You report to the Twin Disc EMEA Service Manager. In this role, you are focused on the Twin Disc products.

What will you be working on?

In this role, you will be responsible for a wide range of tasks aimed at delivering excellent service. You are the link between our customers and the various departments in coordinating the service activities. You’ll work alongside colleagues who travel around the world and the finance teams in Belgium and the US. Preparing monthly reports is an important part of your job, keeping track of the status of claims, invoices, and credit notes. You will provide administrative and technical support and act as the first point of contact for customers, distributors, external departments, and end users. As a link between Twin Disc and our stakeholders, you will play a crucial role in promoting collaboration and customer satisfaction. In addition to these core tasks, you will contribute to the development of policies and procedures for our service department. We embrace growth, so this opportunity is for someone who is willing to become a true long-term expert within our organization.

What do you bring?

You are an experienced professional with a flexible and customer-focused attitude. You have a sharp analytical mind, can work independently, and know how to solve problems effectively. You are in possession of excellent communication skills. In addition:

  • You have a hbo degree or equivalent in mechanical engineering or a related field.
  • You have at least 3 years of work experience in a similar supervisory role.
  • You have a good command of the English and preferably the Dutch and French language (spoken and written).
  • You have broad knowledge of corporate administration.
  • You have excellent customer service skills, with experience in negotiation and diplomatic handling.
  • You have good computer skills, proficient in the use of spreadsheets (Excel), word processing (Word), and databases (Access).

What do we offer?

At Veth Propulsion, a subsidiary of Twin Disc, Inc., we aim to provide a work environment where more than 150 employees enjoy going to work with enthusiasm. We are part of a global organization with offices and colleagues in the USA, Belgium, Italy, Switzerland, Finland, Singapore, and Australia. Creativity and individual ideas are encouraged here. In addition to a pleasant working atmosphere, you have room to grow, enjoy 40 days of paid time off, receive a competitive salary based on the Metalektro collective labor agreement, and have the opportunity for flexible working.

Where will you work?

Veth Propulsion and Twin Disc are leading companies specializing in the design and production of propulsion systems and control systems for ships for over 100 years. With a rich history of successful installations in various commercial vessels, including inland vessels, offshore vessels, dredgers, and superyachts, we have gained a prominent position in the maritime, industrial, and land-based sectors. Our range includes, among others, marine transmissions, land-based transmissions, azimuth thrusters, bow thrusters, maritime electronics, diesel engines and generator sets.

Interested?

Are you excited about this vacancy? Then send your CV with a cover letter to vacatures@veth.net. For more information, you can contact our HR department via +31 78 – 615 22 66 or visit our website www.veth.net. We look forward to your response!